Terms of Service

1. Introduction and Acceptance

1.1 Agreement to Terms

Welcome to FiresSubsInHouse. These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and FiresSubsInHouse ("Company," "we," "us," or "our"), governing your access to and use of our website located at firehhousesubb.live, our mobile applications, and all related services, features, content, and products (collectively, the "Services").

By accessing, browsing, or using our Services in any manner, including but not limited to visiting our website, placing orders, creating an account, or interacting with our content, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy, Cookie Policy, and Refund Policy, which are incorporated herein by reference.

1.2 Eligibility Requirements

To use our Services, you must meet the following eligibility requirements:

• Age Requirement: You must be at least eighteen (18) years of age, or the age of majority in your jurisdiction, whichever is higher, to use our Services independently. If you are between the ages of thirteen (13) and eighteen (18), you may only use our Services with the consent and supervision of a parent or legal guardian who agrees to be bound by these Terms.
• Legal Capacity: You must have the legal capacity to enter into a binding contract and not be prohibited from using our Services under applicable laws.
• Geographic Location: Our delivery services are available only within designated service areas in Canada. You must be located within our delivery zones to place delivery orders.
• Accurate Information: You must provide accurate, current, and complete information during registration and ordering processes.

1.3 Account Responsibility

If you create an account with us, you are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to immediately notify us of any unauthorized use of your account or any other breach of security. We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion.

1.4 Updates to Terms

We reserve the right to modify, update, or replace these Terms at any time at our sole discretion. Material changes will be communicated through our website, email notifications, or other appropriate means. Your continued use of our Services following the posting of revised Terms constitutes your acceptance of such changes. We encourage you to review these Terms periodically to stay informed of any updates.

2. Definitions

For the purposes of these Terms of Service, the following definitions shall apply:

• "Company," "We," "Us," "Our" refers to FiresSubsInHouse, its parent companies, subsidiaries, affiliates, officers, directors, employees, agents, partners, and licensors, operating from 37 Victoria Street, Canada.
• "You," "User," "Customer," "Your" refers to any individual or entity accessing or using our Services, whether as a guest or registered account holder.
• "Services" means all products, services, content, features, technologies, and functions offered by FiresSubsInHouse, including but not limited to our website, mobile applications, food ordering platform, delivery services, catering services, loyalty programs, and customer support.
• "Website" refers to firehhousesubb.live and all associated web pages, subdomains, and digital properties owned or operated by the Company.
• "Content" includes all text, graphics, images, photographs, videos, audio, data, information, software, and other materials available through our Services, whether provided by us, our licensors, or users.
• "User Content" means any content, including reviews, comments, photographs, and other materials, that users submit, post, or transmit through our Services.
• "Order" refers to any request for products or services placed through our website, mobile application, telephone, or in-store.
• "Products" means all food items, beverages, merchandise, and other goods available for purchase through our Services.
• "Delivery Zone" refers to the geographic areas within which we provide delivery services.
• "Account" means a registered user profile created to access certain features of our Services.

3. Use of Services

3.1 Permitted Use

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use our Services for your personal, non-commercial purposes. You agree to use our Services only for lawful purposes and in accordance with these Terms.

Permitted uses of our Services include:

• Browsing our menu, products, and promotional content
• Placing orders for personal consumption or legitimate gift purposes
• Creating and managing your user account
• Submitting reviews, comments, and feedback
• Participating in promotions, loyalty programs, and surveys
• Contacting our customer service for support and inquiries
• Sharing our content through legitimate social media channels

3.2 Prohibited Use

You expressly agree NOT to use our Services in any manner that:

3.2.1 Illegal Activities

• Violates any applicable federal, provincial, municipal, or international law, statute, ordinance, or regulation
• Facilitates fraud, money laundering, or any other illegal financial activities
• Involves the purchase of products for illegal resale or distribution
• Circumvents or attempts to circumvent any age restrictions on alcohol or tobacco-related products (where applicable)

3.2.2 Harmful or Malicious Behavior

• Harasses, threatens, intimidates, or harms any person or entity
• Promotes discrimination, bigotry, racism, hatred, or harm against any individual or group
• Contains or distributes viruses, malware, trojans, worms, or any other malicious code
• Engages in phishing, social engineering, or fraudulent schemes
• Impersonates any person or entity, including our employees or representatives

3.2.3 Unauthorized Access Attempts

• Attempts to gain unauthorized access to our systems, servers, networks, or databases
• Bypasses, disables, or interferes with security features of our Services
• Uses automated systems, bots, scrapers, or data mining tools without our express written consent
• Probes, scans, or tests the vulnerability of our systems
• Accesses or attempts to access another user's account without authorization

3.2.4 Intellectual Property Violations

• Infringes upon our or any third party's copyrights, trademarks, patents, trade secrets, or other intellectual property rights
• Copies, reproduces, distributes, or creates derivative works of our Content without authorization
• Removes or alters any copyright, trademark, or proprietary notices
• Uses our trademarks, logos, or brand elements without written permission

3.2.5 Spam and Unsolicited Communications

• Sends unsolicited advertising, promotional materials, junk mail, spam, or chain letters
• Harvests or collects email addresses or other contact information for commercial purposes
• Uses our platform to distribute unauthorized advertisements or solicitations

3.2.6 False Information

• Provides false, misleading, or inaccurate information during registration, ordering, or communications
• Creates multiple accounts for fraudulent purposes
• Posts fake reviews or manipulates our rating systems

3.2.7 System Interference

• Interferes with or disrupts the proper functioning of our Services
• Overburdens our infrastructure with excessive requests or denial-of-service attacks
• Modifies, adapts, or reverse engineers our software or systems

4. User Accounts

4.1 Registration Requirements

While certain features of our Services may be accessed without registration, creating an account unlocks additional benefits including order history tracking, saved preferences, loyalty rewards, and expedited checkout. To register for an account, you must:

• Provide a valid email address that you have access to
• Create a secure password meeting our security requirements
• Provide accurate personal information as requested
• Accept these Terms of Service and our Privacy Policy
• Verify your account through any confirmation process we may require

4.2 Account Security Responsibility

You are solely responsible for maintaining the confidentiality and security of your account credentials. This responsibility includes:

• Keeping your password confidential and not sharing it with others
• Using strong, unique passwords and enabling any additional security features offered
• Logging out of your account when using shared or public devices
• Immediately notifying us at [email protected] if you suspect unauthorized access
• Regularly reviewing your account activity for any suspicious transactions

4.3 Accurate Information

You agree to provide accurate, current, and complete information during registration and to update such information promptly to maintain its accuracy. This includes your name, contact information, delivery addresses, and payment details. Providing false information may result in account suspension or termination.

4.4 One Account Per Person

Each individual may maintain only one active account with FiresSubsInHouse. Creating multiple accounts to abuse promotional offers, circumvent restrictions, or for any fraudulent purpose is strictly prohibited and may result in termination of all associated accounts and forfeiture of any accumulated rewards or benefits.

4.5 Account Termination Rights

We reserve the right to suspend, deactivate, or terminate your account at any time, with or without notice, for any reason including but not limited to:

• Violation of these Terms of Service
• Suspected fraudulent, abusive, or illegal activity
• Extended period of account inactivity
• Request by law enforcement or government agencies
• Discontinuation of our Services

You may also request to close your account at any time by contacting our customer service. Account closure may result in the loss of accumulated rewards, order history, and saved preferences.

5. Food Service Terms

5.1 Food Safety and Hygiene Standards

FiresSubsInHouse is committed to maintaining the highest standards of food safety and hygiene. Our operations comply with all applicable Canadian food safety regulations, including but not limited to:

• Food and Drugs Act and Safe Food for Canadians Act requirements
• Provincial and municipal health and safety regulations
• HACCP (Hazard Analysis Critical Control Points) principles
• Regular health inspections and audits
• Staff training in food handling and safety protocols

We regularly inspect our facilities, monitor food temperatures, and maintain strict sanitation protocols to ensure the safety and quality of our products.

5.2 Allergen Information Disclaimer

While we strive to provide accurate allergen information for our menu items, we cannot guarantee that any product is completely free from allergens. Customers with food allergies or sensitivities are strongly advised to:

• Review our allergen information carefully before ordering
• Inform our staff of any allergies when placing orders
• Ask questions about specific ingredients and preparation methods
• Exercise personal judgment regarding the suitability of our products
• Consult with a healthcare professional if you have severe allergies

FiresSubsInHouse assumes no responsibility or liability for adverse reactions to food consumed or products purchased from our establishment by customers with allergies or dietary restrictions.

5.3 Food Quality Guarantee

We take pride in the quality of our handcrafted subs and stand behind our products. If you are not satisfied with the quality of your order, please contact us within two (2) hours of receipt. We will work with you to resolve the issue through replacement, refund, or credit, at our discretion. Quality concerns reported after this window may be evaluated on a case-by-case basis.

5.4 Temperature-Sensitive Item Handling

Our food products are prepared fresh and are perishable. For food safety reasons:

• Hot items are maintained at safe temperatures (above 60°C/140°F) until delivery
• Cold items are kept refrigerated or in insulated packaging during transport
• All food should be consumed promptly upon receipt
• Leftovers should be refrigerated within two (2) hours and consumed within 24 hours
• We are not responsible for food safety issues arising from improper storage or delayed consumption after delivery

6. Ordering and Delivery Terms

6.1 Order Placement

Orders may be placed through our website, mobile application, telephone, or in-store. By placing an order, you represent that:

• All information provided is accurate and complete
• You are authorized to use the payment method provided
• You will be available to receive the order at the specified delivery address
• You understand that order confirmation does not guarantee availability of all items

6.2 Order Acceptance and Confirmation

Submission of an order constitutes an offer to purchase. We reserve the right to accept or reject any order for any reason, including but not limited to:

• Product unavailability
• Pricing errors
• Delivery location outside our service area
• Payment authorization failure
• Suspected fraudulent activity

Your order is not binding until you receive an order confirmation from us. We will notify you if we cannot fulfill your order and provide a full refund for any payment already processed.

6.3 Order Cancellation and Modification

Due to the nature of our business and food preparation processes:

• Cancellations: Orders may be cancelled within five (5) minutes of placement for a full refund. After this window, orders cannot be cancelled as preparation may have begun.
• Modifications: Order modifications are subject to availability and timing. Please contact us immediately if you need to modify your order. We cannot guarantee modifications once preparation has started.
• Scheduled Orders: Scheduled orders may be cancelled or modified up to two (2) hours before the scheduled time.

6.4 Minimum Order Requirements

Minimum order requirements may apply for delivery orders and vary by location. Current minimum order amounts are displayed during the checkout process. Orders below the minimum may incur a small order fee or may not be eligible for delivery.

6.5 Delivery Zone Restrictions

Delivery services are available only within designated delivery zones. Delivery availability is determined by your delivery address and may be subject to:

• Distance from our nearest location
• Traffic and weather conditions
• Time of day and day of week
• Driver availability

If your address is outside our delivery zone, you may place an order for pickup instead. Delivery zones are subject to change at our discretion.

6.6 Delivery Times and Delays

Estimated delivery times provided during ordering are approximate and not guaranteed. Actual delivery times may vary due to:

• Order volume and restaurant capacity
• Traffic conditions and weather
• Delivery driver availability
• Address accessibility issues

We will make reasonable efforts to notify you of significant delays. Extended delays beyond our control may entitle you to a partial refund or credit at our discretion.

6.7 Delivery Receipt

You agree to be available to receive your order at the specified delivery address during the estimated delivery window. If delivery cannot be completed due to:

• Incorrect or incomplete address information
• Inability to contact you
• No one available to receive the order
• Unsafe delivery conditions

You may not be entitled to a refund, and redelivery fees may apply. For contactless delivery, you assume responsibility for the order once it is placed at the designated location.

7. Products and Services

7.1 Product Descriptions Accuracy

We strive to provide accurate descriptions, images, and nutritional information for our products. However:

• Product images are for illustrative purposes and may differ from actual products
• Ingredients and recipes may change without notice
• Nutritional information is approximate and may vary
• Seasonal availability may affect certain menu items

We reserve the right to modify our menu, discontinue products, and update descriptions at any time without prior notice.

7.2 Pricing and Availability

All prices displayed on our website and applications are in Canadian dollars and are subject to applicable taxes. We reserve the right to:

• Modify prices at any time without prior notice
• Correct pricing errors, even after an order has been placed
• Limit quantities available for purchase
• Discontinue products without notice

In the event of a pricing error, we will contact you before processing your order and give you the option to proceed at the correct price or cancel your order.

7.3 Payment Terms

We accept various payment methods including credit cards, debit cards, and digital payment platforms as displayed during checkout. By providing payment information, you represent that you are authorized to use the payment method and authorize us to charge the full order amount, including applicable taxes, delivery fees, and gratuities.

7.4 Returns and Refunds

Due to the perishable nature of our products, returns are generally not accepted. However, if you receive an incorrect or unsatisfactory order, please contact us within two (2) hours of receipt. Please refer to our Refund Policy for complete details on our refund procedures and eligibility criteria.

8. Intellectual Property

8.1 Our Ownership of Content

All content, features, and functionality of our Services, including but not limited to text, graphics, logos, icons, images, audio clips, video clips, data compilations, software, and the design, selection, and arrangement thereof, are the exclusive property of FiresSubsInHouse, our licensors, or other content providers and are protected by Canadian and international copyright, trademark, patent, trade secret, and other intellectual property laws.

Our trademarks, service marks, and logos, including "FiresSubsInHouse" and our distinctive visual elements, may not be used in connection with any product or service without our prior written consent.

8.2 Limited License to Users

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use our Services and Content solely for your personal, non-commercial purposes. This license does not include any right to:

• Resell or make commercial use of our Services or Content
• Collect or use product listings, descriptions, or prices
• Make derivative uses of our Services or Content
• Download, copy, or account information for anyone's benefit
• Use data mining, robots, or similar data gathering tools

8.3 Copyright Infringement Reporting

If you believe that any content on our Services infringes your copyright or other intellectual property rights, please contact us at [email protected] with the following information:

• A description of the copyrighted work claimed to be infringed
• A description of where the infringing material is located on our Services
• Your contact information
• A statement of good faith belief that the use is unauthorized
• A statement that the information is accurate and, under penalty of perjury, that you are authorized to act on behalf of the copyright owner

9. User Content

9.1 Responsibility for Your Content

You are solely responsible for any content you submit, post, or transmit through our Services, including reviews, comments, photographs, and other materials ("User Content"). You represent and warrant that:

• You own or have the necessary rights to your User Content
• Your User Content does not violate any third party's rights
• Your User Content complies with these Terms and all applicable laws

9.2 License Grant to Company

By submitting User Content, you grant FiresSubsInHouse a worldwide, non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content in any media now known or hereafter developed, for any purpose, including marketing and promotional purposes.

9.3 Prohibited Content

You agree not to submit User Content that:

• Is defamatory, obscene, pornographic, vulgar, or offensive
• Promotes violence or discrimination
• Infringes intellectual property rights
• Contains false or misleading information
• Constitutes spam or advertising
• Contains viruses or harmful code
• Violates any law or regulation

9.4 Right to Remove Content

We reserve the right, but not the obligation, to monitor, review, and remove any User Content at our sole discretion, without notice, for any reason, including violation of these Terms or applicable law.

9.5 No Endorsement of User Content

User Content does not necessarily reflect our views or opinions. We do not endorse any User Content or guarantee its accuracy, completeness, or usefulness.

10. Disclaimers

10.1 "As Is" Service Provision

OUR SERVICES, CONTENT, AND PRODUCTS ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

10.2 No Warranty of Uninterrupted Service

We do not warrant that our Services will be uninterrupted, timely, secure, or error-free, or that defects will be corrected. We make no warranty regarding the quality, accuracy, reliability, or availability of our Services.

10.3 Third-Party Content Disclaimer

We are not responsible for the content, products, or services of third parties that may be linked from our Services. Third-party links are provided for convenience only and do not constitute endorsement.

10.4 Professional Advice Disclaimer

Nutritional and allergen information provided on our Services is for informational purposes only and should not be considered professional medical or dietary advice. Please consult with qualified healthcare professionals for specific dietary needs.

11. Limitation of Liability

11.1 Maximum Liability Limits

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL FIRESSUBSINHOUSE, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, OR LICENSORS BE LIABLE FOR ANY DAMAGES EXCEEDING THE GREATER OF: (A) THE AMOUNT PAID BY YOU FOR THE SPECIFIC ORDER OR SERVICE GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED CANADIAN DOLLARS (CAD $100).

11.2 Excluded Damages

IN NO EVENT SHALL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, REGARDLESS OF WHETHER WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

11.3 Essential Purpose Failure

These limitations apply even if any limited remedy provided herein fails of its essential purpose. Some jurisdictions do not allow limitations on implied warranties or exclusion of certain damages, so some of these limitations may not apply to you.

11.4 Jurisdictional Variations

The limitations of liability set forth above are fundamental elements of the basis of the bargain between FiresSubsInHouse and you. Some jurisdictions do not allow certain limitations of liability, so the foregoing limitations may not apply to you to the extent prohibited by law.

12. Indemnification

12.1 User Indemnification of Company

You agree to defend, indemnify, and hold harmless FiresSubsInHouse, its parent, subsidiaries, affiliates, officers, directors, employees, agents, licensors, and suppliers from and against any and all claims, damages, obligations, losses, liabilities, costs, debts, and expenses (including but not limited to attorney's fees) arising from:

• Your use of and access to our Services
• Your violation of any term of these Terms
• Your violation of any third-party right, including any copyright, trademark, property, or privacy right
• Any claim that your User Content caused damage to a third party
• Your breach of any applicable law or regulation

12.2 Defense and Settlement Rights

We reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of these claims. You agree not to settle any matter without our prior written consent.

12.3 Survival of Indemnification

This indemnification obligation will survive the termination of these Terms and your use of our Services.

13. Third-Party Links and Services

13.1 No Responsibility for Third Parties

Our Services may contain links to third-party websites, applications, or services that are not owned or controlled by FiresSubsInHouse. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services.

13.2 Third-Party Terms Apply

When you use third-party services linked from our Services, you are subject to those third parties' terms of service and privacy policies. We encourage you to read the terms and privacy policies of any third-party websites you visit.

13.3 No Endorsement

The inclusion of any link does not imply our endorsement, approval, or recommendation of the linked website or its content, products, or services. We disclaim all liability for any damages arising from your use of third-party websites or services.

14. Termination

14.1 Company Right to Terminate

We may terminate or suspend your access to our Services immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms. Upon termination, your right to use our Services will immediately cease.

14.2 User Right to Terminate

You may terminate your account at any time by contacting us at [email protected] or through your account settings, if available. Upon termination, you must cease all use of our Services and any downloaded content.

14.3 Effect of Termination

Upon termination:

• All licenses granted to you under these Terms will immediately terminate
• You must cease all use of our Services
• Any outstanding payments owed to us become immediately due
• We may delete your account information and content
• Accumulated rewards or credits may be forfeited

14.4 Survival of Provisions

All provisions of these Terms which by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnification, and limitations of liability.

15. Governing Law and Disputes

15.1 Applicable Law

These Terms shall be governed by and construed in accordance with the laws of Canada and the province in which our principal place of business is located, without regard to its conflict of law provisions.

15.2 Dispute Resolution Process

In the event of any dispute, claim, or controversy arising out of or relating to these Terms or our Services, we encourage you to first contact us to seek an informal resolution. You may contact us at [email protected] to discuss your concerns.

15.3 Arbitration Clause

If informal resolution is unsuccessful, any dispute shall be resolved through binding arbitration administered in accordance with the arbitration rules of the Canadian Arbitration Association. The arbitration shall take place in Canada, and the language of arbitration shall be English. The arbitrator's decision shall be final and binding.

15.4 Class Action Waiver

You agree that any disputes will be resolved on an individual basis, and you waive any right to participate in a class action, class arbitration, or any other representative proceeding.

15.5 Jurisdiction and Venue

For any disputes not subject to arbitration, you consent to the exclusive jurisdiction of the courts of Canada and waive any objection to venue in such courts.

16. Changes to Terms

16.1 Right to Modify

We reserve the right to modify these Terms at any time. Changes become effective immediately upon posting to our website unless otherwise specified.

16.2 Notification of Changes

For material changes, we will provide notice through one or more of the following methods:

• Posting a prominent notice on our website
• Sending an email to registered users
• Displaying a notification when you access our Services

16.3 Continued Use Constitutes Acceptance

Your continued use of our Services after any changes to these Terms constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using our Services.

16.4 Review Responsibility

You are responsible for regularly reviewing these Terms. We recommend checking this page periodically for updates. The "Last Updated" date at the top of this page indicates when these Terms were last revised.

17. General Provisions

17.1 Entire Agreement

These Terms, together with our Privacy Policy, Cookie Policy, Refund Policy, and any additional terms applicable to specific services, constitute the entire agreement between you and FiresSubsInHouse regarding your use of our Services and supersede all prior agreements, understandings, and communications.

17.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such invalidity shall not affect the validity of the remaining provisions, which shall continue in full force and effect.

17.3 Waiver

No waiver of any term or condition of these Terms shall be deemed a further or continuing waiver of such term or any other term. Our failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.

17.4 Assignment

You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may freely assign these Terms without restriction. Any attempted assignment in violation of this section shall be null and void.

17.5 Force Majeure

We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, acts of government, labor disputes, equipment failures, or Internet disruptions.

17.6 Headings for Convenience

The section headings in these Terms are for convenience only and have no legal or contractual effect.

17.7 Language

These Terms are drafted in English. In the event of any conflict between the English version and any translation, the English version shall prevail.

18. Contact Information

If you have any questions, concerns, or feedback regarding these Terms of Service, please contact us: